Current:Home > NewsBank of America says the problem with Zelle transactions is resolved-LoTradeCoin
Bank of America says the problem with Zelle transactions is resolved
View Date:2024-12-24 00:52:19
Irate customers turned to social media Wednesday to report serious issues with their Bank of America and Zelle accounts. Some users said money was missing from their accounts, with no clear explanation from either company as to why.
One user tweeted, "So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills. Now I'm extremely in debt in my checking and I can't get ahold of them. Unbelievable."
As of 3 p.m. ET, Bank of America said the problem had been resolved.
Zelle, a payment platform that millions of people use to send and receive money, told NPR that the problem was with Bank of America.
"Transactions on the Zelle Network outside of Bank of America are not impacted," a company representative said.
A Twitter account for Zelle support responded to angry customers by saying that the problem seemed to be with Bank of America.
In one response, the account tweeted, "The Zelle App & Network are up & running. We are aware of an issue that is impacting Bank Of America customers when sending & receiving payments. We recommend contacting Bank of America's customer support team for additional updates."
The website Downdetector reported a huge spike in outage reports with Bank of America at around 10:30 a.m. ET. Similarly, Downdetector reported a spike in Zelle customers flagging outages as early as around 9 a.m. ET.
Democratic Sen. Elizabeth Warren tweeted her criticism of both companies following customer reports. She said Bank of America and Zelle "are apparently failing customers again, with money somehow disappearing from accounts. This should be fixed immediately and customers should be compensated. I've called out serious fraud issues on Zelle and this is their latest failure."
Warren has been critical of Zelle for some time and has called for more oversight of the platform. In a report issued last fall, Warren said fraudulent transactions on Zelle totaled almost half a billion dollars in 2021.
veryGood! (138)
Related
- The View's Sara Haines Walks Off After Whoopi Goldberg's NSFW Confession
- Chiefs WR Kadarius Toney inactive for Super Bowl 2024
- Greening Mardi Gras: Environmentalists push alternatives to plastic Carnival beads in New Orleans
- Nebraska upsets No. 2 Iowa: Caitlin Clark 8 points from scoring record
- Jennifer Garner and Boyfriend John Miller Are All Smiles In Rare Public Outing
- How Las Vegas, once known as Sin City, became an unlikely sports haven
- Trump slams Swift, prompting other politicians to come out as Swifties
- Robert Kraft hopes to inspire people to stand up to hate with foundation's Super Bowl ad
- Congress is revisiting UFOs: Here's what's happened since last hearing on extraterrestrials
- Inside Janet Jackson's Infamous Super Bowl Wardrobe Malfunction and Its Even More Complicated Aftermath
Ranking
- Where is 'College GameDay' for Week 12? Location, what to know for ESPN show
- ‘Puppy Bowl’ celebrates a big anniversary this year, one that shelter and rescue pups will cheer
- Usher says he manifested Super Bowl performance by staying in Las Vegas when he heard the game was coming: I'm not leaving
- Jay-Z, Blue Ivy and Rumi Carter Run This Town in Rare Public Appearance at Super Bowl 2024
- Krispy Kreme is giving free dozens to early customers on World Kindness Day
- Why do Super Bowl tickets cost so much? Inside the world of NFL pricing, luxury packages, and ticket brokers with bags of cash
- Cher, Mariah Carey, Mary J. Blige top the Rock & Roll Hall of Fame 2024 nominee list
- Bettor loses $40,000 calling 'tails' on Super Bowl 58 coin toss bet
Recommendation
-
Daniele Rustioni to become Metropolitan Opera’s principal guest conductor
-
Maryland man becomes second winner of $5 million from 50 Years scratch-off game
-
Taylor Swift's Super Bowl Squad Includes Blake Lively and Ice Spice
-
Taylor Swift seemingly on way to Super Bowl to root for Travis Kelce after Tokyo shows
-
Chris Wallace will leave CNN 3 years after defecting from 'Fox News Sunday'
-
Even for Las Vegas, the Super Bowl is a huge deal: 'I've never really seen it this busy'
-
Travis Kelce Has Heated Moment with Coach Andy Reid on Field at Super Bowl 2024
-
Man convicted of execution-style killing of NYPD officer in 1988 denied parole